Better Information at the ER

Better information at the emergency wards in Värmland.

Better Information at the ER

The aim of the project is to improve patients’ visits to emergency wards.


One of our service designers used several methods to capture experiences among the patients. Through observations, interviews and patient shadowing, a number of needs were identified.


The primary need is to get help. But patients also want to get updates and attention while they are waiting. To see to these needs, a number of improvements have been proposed.